|
Shared Branching Visiting your Credit Union just got easier. Whether you're relocating, traveling or visiting family—your financial family is closer.
What it's all about:
What are the operation hours for shared branching facilities? Checks online to determine hours---most facilities are opened during normal business hours. What is required to perform a transaction at a shared branch facility? You must present all of the following information: If you fail to provide any of the above information, the shared service center will not be able to assist you. What services are available at the shared branch facility? At a minimum, the following services are available at all shared branching facilities: Deposits Note: You may also make transfer between credit unions if both credit unions are participants in the Shared Branching Network. Can I cash a check presented? You will be required to deposit the item first and then make a withdrawal—based on funds availability. (The Shared Branching Center does not place holds—the holds are placed by Family Advantage FCU—If you need access to those funds you must first contact the credit union). Can the Shared Branching Facility accept third party checks? No, all checks must be made payable to the account holder(s). Can a non-member make a deposit to my account at a shared branch facility? Yes, they would be required to present their valid ID, your account number, the last 4 digits of their social security number and the credit union name. They will be given a receipt without balance information. Will I receive a receipt from the shared branch facility? Yes, your receipt will display the credit union name, your name, amount and date of the transaction, service center location, teller ID and transaction sequence number. You will also be required to sign the receipt. Identification information will be noted on the transaction receipt. Which transactions can I perform if the shared branch facility network is down? You will only be allowed to make deposits until the system is back on line. Can a shared branch facility refuse to process a transaction? Yes, if the member previously caused a financial loss or was disruptive. Also, a transaction will not be processed if you are unable to provide the proper identification steps as outlined above. If I am in a Bankruptcy or legal proceeding can I still access Shared Branching? You will need to contact the Credit Union to determine eligibility. Will it cost me to use a Shared Branch facility? There will be no surcharge or transaction fee. Shared branches may have optional services available such as movie tickets, money orders, etc that are sold for a fee.
|
